After a few days, someone can take the tapes and edit them to show her arriving each morning and staying all day. You can also include snips of her approaching people. It’d be great if she says the same thing over and over. Then you include a montage of her saying it to a number of different people. Set up a monitor on some surface and when this woman starts her pitch to someone, play the tape (or DVD). It’ll speak for itself.
That’s a bit complex, so they may not want to do that, but the advantage of taping her is that this is a public place so she has no expectation of privacy and no grounds for complaint if she is taped. Playing a tape provides an objective display of her performance.
On the other end, if they can keep someone in the waiting room where she stays so when she starts her speech to a customer, they can recite it along with her. Or, for a week or so, you can make sure she’s watched and when she starts approaching people, an employee can say, “I’m sorry for the inconvenience, but this woman is part of a multi-level marketing system, sometimes called a pyramid scheme. We invite all the public in, so we can’t kick her out, but she solicits all our customers with payday loans no credit check and tries to get them to buy her products, which we’ve tested and compared to ours and found them to be inferior. She also tries to recruit people. You’re free to do what you wish, but we apologize for her soliciting you. We are powerless to stop her.”
The trick is to keep the wording non-aggressive and to not say anything that she could consider slander or libel.
Or you might do a search on the web, find valid articles and statements about Arbonne, copy the appropriate text of them and put them together in a flier, including links to the cited articles, and give that flier to each person she solicits along with appropriate comments.
Or post a sign saying, “We do not allow solicitation of our customers but are limited legally in how we can enforce that. We have had some people try to repeatedly convince our customers to buy products from a multi-level marketing company or to try to recruit people to join it.
We ask her to leave every day when she comes in, but she refuses. She has said she is successful in this project, yet she spends all day sitting here, waiting to solicit our customers.” I would think if the behavior is documented, either by employees logging when she arrives and when she talks with customers and when she leaves, or on video, even if she claimed libel or slander, then the spa would be able to prove her wrong.
That’s a number of possible ideas. I think I’d start with trying to make sure someone was always watching the waiting room who would interpose themselves whenever she started her pitch, and say something short like, “Mrs. Smith, we have a no solicitation policy, as posted on this sign. I’m going to have to ask you again, as I did when you came in this morning, and as I have every day this past week to please stop soliciting our customers. Please leave this customer alone and leave our shop, as we’ve asked you to do many times.”
This may not discourage her, but it will likely kill any chance of success when she talks with the customer. You can also try something longer like, “Excuse me, but this woman has been here since 9 am this morning and arrives at 9 am every morning and stays until we close.
We’ve asked her to not solicit our customers to buy her products or join her multi-level marketing plan, yet she comes back everyday and does this. We’ve compared our products to hers and found our prices better and our product better, yet she claims otherwise. She spends all her days here, at least 8 hours a day, yet has not been able to gain enough customers to so she can spend her time otherwise. We’ve asked her to leave, but she refuses, so we apologize for any inconvenience she causes.”
Another point is that if she is interfering with how they conduct business or reducing repeat business, then they can take legal action.
A spa is a place for relaxation. If she is interfering with the atmosphere they create, she is interfering with the business.
Is it possible to reconfigure the waiting room or to have some type of gatekeeper for a while? When someone comes in, have the gatekeeper, which could be any employee, ask them when their appointment is, then admit them to the waiting room. That way those without an appointment or who are not meeting someone with an appointment are not admitted.
If they’re in the mall, a simple podium just outside the door with a chair for a person to stay may do. Otherwise, if you can somehow put up a barricade so real customers wait on one side and she’s blocked out, that would work.
Some of these ideas are creative, some far out, some kind of kooky, but it seems to me that if the shop had truly wanted her out, they would have either talked to a lawyer or the local police or mall security or someone to see what they can do. If it comes down to the point that they have but she can’t be removed unless she’s committing a crime, then they should be ready to counter her sales pitch even as she just starts it. It’ll take extra time and effort on the part of the employees (or perhaps one employee has a relative who can come in for a week to help them out with this), but if it’s done consistently so this woman knows she’s going to be blocked, eventually she’ll get frustrated.
Remember, she’s not leaving because it’s easy now. She really believes Arbonne will make her rich. She’s studied the situation and thinks the best way to recruit is to stay there and pitch to everyone that comes in. At this point, she believes that all she has to do is come in every day and sit and catch a few victims and she’ll be rich. She doesn’t want to leave because then she has to work to find prospects.
She will resist them unless she’s forced to leave because she thinks all she has to do is go and sit there each day and wait and soon she’ll be rich. If she leaves there, then she will have to actually work to find prospects.
I wish you lived in this area. I’d be more than willing to try a few subtle ideas I have and get rid of her for them just for the experience.