If you have the camcorder display the date and time, that’ll help

After a few days, someone can take the tapes and edit them to show her arriving each morning and staying all day. You can also include snips of her approaching people. It’d be great if she says the same thing over and over. Then you include a montage of her saying it to a number of different people. Set up a monitor on some surface and when this woman starts her pitch to someone, play the tape (or DVD). It’ll speak for itself.

That’s a bit complex, so they may not want to do that, but the advantage of taping her is that this is a public place so she has no expectation of privacy and no grounds for complaint if she is taped. Playing a tape provides an objective display of her performance.

On the other end, if they can keep someone in the waiting room where she stays so when she starts her speech to a customer, they can recite it along with her. Or, for a week or so, you can make sure she’s watched and when she starts approaching people, an employee can say, “I’m sorry for the inconvenience, but this woman is part of a multi-level marketing system, sometimes called a pyramid scheme. We invite all the public in, so we can’t kick her out, but she solicits all our customers with payday loans no credit check and tries to get them to buy her products, which we’ve tested and compared to ours and found them to be inferior. She also tries to recruit people. You’re free to do what you wish, but we apologize for her soliciting you. We are powerless to stop her.”

The trick is to keep the wording non-aggressive and to not say anything that she could consider slander or libel.

Or you might do a search on the web, find valid articles and statements about Arbonne, copy the appropriate text of them and put them together in a flier, including links to the cited articles, and give that flier to each person she solicits along with appropriate comments.

Or post a sign saying, “We do not allow solicitation of our customers but are limited legally in how we can enforce that. We have had some people try to repeatedly convince our customers to buy products from a multi-level marketing company or to try to recruit people to join it.
We ask her to leave every day when she comes in, but she refuses. She has said she is successful in this project, yet she spends all day sitting here, waiting to solicit our customers.” I would think if the behavior is documented, either by employees logging when she arrives and when she talks with customers and when she leaves, or on video, even if she claimed libel or slander, then the spa would be able to prove her wrong.

That’s a number of possible ideas. I think I’d start with trying to make sure someone was always watching the waiting room who would interpose themselves whenever she started her pitch, and say something short like, “Mrs. Smith, we have a no solicitation policy, as posted on this sign. I’m going to have to ask you again, as I did when you came in this morning, and as I have every day this past week to please stop soliciting our customers. Please leave this customer alone and leave our shop, as we’ve asked you to do many times.”

This may not discourage her, but it will likely kill any chance of success when she talks with the customer. You can also try something longer like, “Excuse me, but this woman has been here since 9 am this morning and arrives at 9 am every morning and stays until we close.
We’ve asked her to not solicit our customers to buy her products or join her multi-level marketing plan, yet she comes back everyday and does this. We’ve compared our products to hers and found our prices better and our product better, yet she claims otherwise. She spends all her days here, at least 8 hours a day, yet has not been able to gain enough customers to so she can spend her time otherwise. We’ve asked her to leave, but she refuses, so we apologize for any inconvenience she causes.”

Another point is that if she is interfering with how they conduct business or reducing repeat business, then they can take legal action.
A spa is a place for relaxation. If she is interfering with the atmosphere they create, she is interfering with the business.

Is it possible to reconfigure the waiting room or to have some type of gatekeeper for a while? When someone comes in, have the gatekeeper, which could be any employee, ask them when their appointment is, then admit them to the waiting room. That way those without an appointment or who are not meeting someone with an appointment are not admitted.
If they’re in the mall, a simple podium just outside the door with a chair for a person to stay may do. Otherwise, if you can somehow put up a barricade so real customers wait on one side and she’s blocked out, that would work.

Some of these ideas are creative, some far out, some kind of kooky, but it seems to me that if the shop had truly wanted her out, they would have either talked to a lawyer or the local police or mall security or someone to see what they can do. If it comes down to the point that they have but she can’t be removed unless she’s committing a crime, then they should be ready to counter her sales pitch even as she just starts it. It’ll take extra time and effort on the part of the employees (or perhaps one employee has a relative who can come in for a week to help them out with this), but if it’s done consistently so this woman knows she’s going to be blocked, eventually she’ll get frustrated.

Remember, she’s not leaving because it’s easy now. She really believes Arbonne will make her rich. She’s studied the situation and thinks the best way to recruit is to stay there and pitch to everyone that comes in. At this point, she believes that all she has to do is come in every day and sit and catch a few victims and she’ll be rich. She doesn’t want to leave because then she has to work to find prospects.
She will resist them unless she’s forced to leave because she thinks all she has to do is go and sit there each day and wait and soon she’ll be rich. If she leaves there, then she will have to actually work to find prospects.

I wish you lived in this area. I’d be more than willing to try a few subtle ideas I have and get rid of her for them just for the experience.

Is the spa taking suggestions?

It doesn’t sound like the are.

First, this woman is a great example to use. When she sits there all day, she’s claiming to be successful, but spends all day in the spa doing nothing but waiting. Do others want to do that? Is that what a successful person does?

I used to do market surveys. Some stores got ticked off because I’d go in with a clipboard and record prices, but (at least in VA) the point was that they were inviting the public into their store and couldn’t invite just some of the public. I heard about that coming to a court case somewhere. A chain store found the manager of a competing small store in one section, writing down prices and kicked him out. I don’t know how many times that happened, but he sued to be allowed in and won. Half an hour after the court case ended, he was back in there, with his clipboard, writing down their prices.

I would think they could post “No soliciting” notices and make it clear that their policy prohibits soliciting their customers to sell products or services or memberships or business opportunities. They can include that wording in a smaller lettering on the sign. If they’re part of a mall or strip mall that has any security people, they can find out if they can escort a person off their premises for violating store policy.
If so, then they should have the rent-a-cops escort her out. She may make a scene, but if she’s escorted out every time she shows up, she’ll give up sooner or later. If she does make a scene or refuse to be escorted, she’s doing herself in because that’s the perfect chance to call the police. Especially if she causes a disturbance.

If they aren’t in a location with rent-a-cops, they can rent their own. Call a local agency, preferably one that uses off-duty officers. I’m guessing they’d cost more, but that way they’re getting someone who should know the law. Work out a deal to hire them for a week. Let the woman in. After all, she might be a customer. The first time she approaches someone, he can point out the “No Soliciting” sign and ask her to stop.

They can also check with the police and ask if they can have the police remove a person in the store who is violating their store policies.

There are some more, slightly subversive tactics they can do. They could set up a security camera, which could be any kind of camcorder set up in a hidden location. Tape can be expensive, so what I’ve done is connect the camcorder output to a regular VCR, put in a extra length tape (some do 8 hours in the slow mode), and record on the VCR tape instead of the camcorder tape. Or you can use shorter tapes for better quality, since VCR tapes are cheap and it’ll be easier to get to the VCR to change a tape than to a hidden camcorder.

All you pro-MLM lurkers:

Please read this quote five times. And then read it five MORE times. It’s extraordinary, and precisely on the mark.

We care. The members here may vary in method and tone, but the goal is the same. And this quote is the key – to what we’re after and to what it will probably feel like to you.

We’re on your side, but you have to give something up in order to realize it. That’s what Janine did, and that’s how she realized we care.

Thanks, Lucya, for what you’ve given to everyone here.

I knew you had to bring up the Star Trek analogy sometime soon, lol

That’s okay my husband who is also a techie said that a “drone” was a good word. Randy saw me headed in that direction and he was starting to get on my nerves and I realized he was trying to bring me back from drone ville now. I am not mad at him any more for doing what he did. He was saving me. I had half my family on my case. Even the ones I thought didn’t care. So just goes to show you how you can connect with people on different levels once you find out what they are concerned about. I used to think this group was a bit on the rough side, but I realized they where trying to get thru to me so I do not have any hard feelings.

Btw, my former arbonne upline is still trying to sell arbonne at a spa where she said she quit doing massage a year ago. She sits and waits in the reception area waiting for people to give a demo to. The spa doesn’t want her there and they have asked her to leave many times. The deal was once she left, arbonne left to. That just goes to show you how brain washed mlm’s can get you. I think they should send the cops over and kick her ass out and put a restraining order on this woman. She was already out of it before she joined arbonne. This woman needs meds and some serious help. People are just feeling sorry for her.
Any suggestions for the spa?